Refund Policy

Important Notice

1. Free-to-Play Model

Houise operates on a completely free-to-play model:

• No entry fees are charged for any games
• No purchases are required to play or win
• Players can win real rewards by playing free games
• All prizes are funded by advertising revenue from Google AdSense
• Since no money is collected from users, traditional refunds do not apply

2. Withdrawal Cancellations

Users can cancel withdrawal requests under the following conditions:

2.1 Cancellation Window

• You may cancel a withdrawal request within 30 minutes of initiating it
• Cancellations can be made directly through the app
• After 30 minutes, the withdrawal enters processing and cannot be cancelled

2.2 Cancellation Process

• Cancelled coins are immediately returned to your account balance
• You will receive an in-app notification confirming the cancellation
• No cancellation fees are charged
• You can immediately initiate a new withdrawal request if desired

3. Failed Transactions

If a withdrawal transaction fails for any reason, we follow these procedures:

3.1 Automatic Refund

• Failed withdrawal coins are automatically returned to your account
• The refund is processed immediately upon transaction failure
• No action is required from your side

3.2 Notification

• You will be notified via email about the failed transaction
• An in-app notification will also be sent
• The notification will include the reason for failure (if available)

3.3 Next Steps

• You can immediately initiate a new withdrawal request
• Verify your payment details before trying again
• Contact our support team if the issue persists

4. Common Transaction Failure Reasons

Withdrawals may fail due to various reasons, including but not limited to:

• Incorrect or incomplete payment details (UPI ID, bank account number, IFSC code)
• Invalid email verification at the time of withdrawal
• Payment gateway technical issues
• Insufficient information in your account profile
• Violation of our Terms and Conditions
• Account under review or suspended

In all cases, coins will be automatically returned to your account, and you can retry after addressing the issue.

5. Disputed Withdrawals

If you believe there is an error with a withdrawal or coin balance:

5.1 Review Process

• Contact our support team immediately at info@houise.in
• Provide your username, registered email, and transaction details
• Include any relevant screenshots or documentation
• Our team will investigate within 24-48 hours

5.2 Resolution

• If an error is confirmed, coins will be credited to your account immediately
• You will receive a detailed explanation via email
• If no error is found, we will provide clarification on the transaction

6. Account Termination

If your account is terminated for any reason:

• You may be eligible to withdraw any legitimate pending balance
• Coins earned through fraudulent activity or Terms violations will be forfeited
• Contact support to discuss your specific situation
• Final decisions on account termination refunds are at Houise's discretion

7. Gift Voucher Redemptions

Special considerations for gift voucher withdrawals:

• Once a gift voucher code is generated and sent, it cannot be refunded or cancelled
• Gift voucher codes are valid according to the issuing platform's terms
• Houise is not responsible for issues with third-party gift voucher platforms
• Voucher codes sent via email are considered successfully delivered
• Keep your voucher codes secure; lost codes cannot be reissued

8. Processing Times

Understanding withdrawal processing times:

• Standard processing: Typically within 6 hours
• Maximum processing time: 48 hours
• Delays may occur during high-volume periods or technical issues
• You will be notified if there are any delays
• If processing exceeds 48 hours, contact support immediately

9. Contact Support

For any questions, concerns, or issues related to withdrawals or refunds:

When contacting support, please include:

• Your registered email address
• Username or User ID
• Transaction reference number (if available)
• Detailed description of the issue
• Screenshots or relevant documentation

10. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our practices or for legal reasons:

• Updates will be posted on this page with a new "Last Updated" date
• Significant changes will be communicated via email or in-app notification
• Your continued use of Houise after policy updates constitutes acceptance
• We encourage you to review this policy periodically

11. Legal Disclaimer

Please note the following important points:

• This refund policy applies only to the Houise platform
• Houise is not gambling - no money is collected from users for game entry
• All decisions regarding withdrawals and refunds are final and at Houise's discretion
• This policy is governed by the laws of India
• Any disputes will be subject to the jurisdiction of courts in India

Questions?

If you have any questions about our Refund Policy, please don't hesitate to contact us at info@houise.in. We're here to help and ensure you have the best experience possible on Houise.